Register a Complaint about DND (Do Not Disturb) and Complaint status

If you are getting Unsolicited Commercial Calls (UCC) even after a confirmed registration for Do Not Disturb (DND) at the NDNC/NCPR registry, you may complain to your service provider. Please note that TRAI or NDNC Registry doesn’t take complaints directly and it is your service provider who will handle these complaints.

Before making complaints

Before making complaints, check the status of your mobile number. First of all is your number successfully registered at DND. Phone number DND or National Do Not Call Registry status can be checked on this link.

How to complain

In case subscriber still receives call/messaes, he should complain to mobile service provider, mentioning the caller/sender telephone number, date/time of the call and details of message. All complaints must be actioned upon within 7 days. If you receive any unsolicited commercial communications seven days after registration of your telephone number in the NCPR, you may register a complaint by:

1. Dialling the toll free number 1909; or
2. Sending an SMS to 1909

It is important to note that: The complaint has to be registered from the telephone number on which unsolicited commercial communication has been received. Your complaint must be made within three days of receipt of the unsolicited commercial communication.

A. Registeration of Complaint by Dialing 1909

Dial 1909, listen to the instructions and choose one of the following to register your complaint: Through customer care executive or Through IVRS(Interactive Voice Response System)

B. Registeration of Complaint through Customer Care

1. Dial 1909 and select the option for registering the complaint through the customer care executive.
2. Provide the details of the unsolicited commercial communication to the customer care executive including:
1. Particulars of the telemarketer;
2. The telephone number from which the unsolicited commercial communication originated;
3. The date and time of the unsolicited commercial communication
4. A brief description of the unsolicited commercial communication.
3. The customer care executive will register the customer complaint and acknowledge the complaint by providing a unique complaint number.
4. Preserve this unique complaint number for further communication.
5. You will be informed of the action taken on your complaint within 7 days of the complaint booking.

C. Registeration of Complaint through SMS to 1909

1. You may register a complaint regarding receipt of unsolicited commercial communications by sending SMS to 1909 in the specified format given below:  COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm where XXXXXXXXXX – is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated.
2. The complaint will be registered and acknowledged by the access provider by sending a unique complaint number through SMS.
3. You will be informed of the action taken on your complaint within 7 days of the complaint booking.

Check your complaint Status

It is possible to monitor the status of the booked complaint in intrnet. To get the DND/NDNCR (National Do Not Call Registry) complaint status follow this link.

Penalty to the telemarketer

• TRAI has announced to minimize unsolicited calls by penalizing telemarketing firms and operators with hefty fine. All telemarketer’s calling numbers will start with 140 . All telemarketing must get special phone numbers starting from 140 series, so that mobile phone user may decide to accept or reject just by looking the caller phone number. If some telemarketer calls from any other number (not starting with 140), he may be fined with hefty penalty.
• TRAI has proposed fine from 25,000 upto 2.5 lakh (depending on number of times complaint has been registered) on telemarketing firms against whom complaints have been received.
• Mobile service provide maybe fined upto Rs 10 lakhs, if there are four times complaints.